Cancellation Policy
We know that unfortunately, cancellations can happen. In the event that a booking needs to be canceled either by a User or Host, the below Booking Cancellation Policy applies. We encourage our Members to communicate directly in the event of a cancellation as soon as possible and also immediately notify support@hotpatch.com to initiate the booking cancellation process.
You must agree to this Booking Cancellation Policy as part of the HotPatch Terms of Service (Service Agreement) and our Community Guidelines in order to use the HotPatch platform. HotPatch will initiate all refunds, fees, or applicable payments in accordance with the Booking Cancellation Policy. HotPatch also reserves the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.
Cancellations
| Cancellation Date | Refund Amount |
|---|---|
| Booking request awaiting confirmation | Full refund including all Platform fees |
| 1+ month ahead of booking start time | 100% refund, less Platform fees |
| 7+ days or less to booking start time | 50% refund, less Platform fees |
| Within 48 hours of booking start time | Non-refundable |
There may be some cases where HotPatch needs to cancel a booking and initiate a refund to both parties in accordance with the Booking Cancellation Policy outlined above. These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns, violation of Community Guidelines, or any other extenuating circumstance.
Rescheduling
When approved by HotPatch and the involved parties in the booking, a booking may be rescheduled if mutually agreed upon. This must be agreed upon in a time period that complies with the Booking Cancellation Policy.
Cancellation Policy Exemptions
When approved by both parties and HotPatch, the cancellation Platform policy fees may be waived. We encourage parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately.